Claims
The team at the Robert K. Jones Insurance Agency recognizes that having to make a claim is stressful enough. Therefore, we make every attempt to streamline the process and make it one more way the Jones experience is both personal and stress-free.
In the event of a claim, we encourage a prompt call to one of our insurance experts. Please call us during regular business hours at 937.294.2600 .
+ DOS AND DON’TS FOR AUTO ACCIDENT CLAIMS
DO
Remain at the scene
Call the police to report the accident, even if a minor accident has occured
Exchange information with other drivers
Secure the following information:
Name, address, driver’s license number and phone numbers of other drivers and witnesses
Year, make, model and license plate number of all vehicles involved in the accident
Name of the insurance company or agent for other drivers involved in the accident
Contact your insurance company and provide the information collected above
Get information about your claim
DON’T
Admit Fault
Discuss details of the accident with anyone except for the police and your insurance company
Accept claim settlements at the scene of the accident
+ DOS AND DON’TS AFTER A LOSS TO YOUR HOME
DO
If you’re in an emergency, call 911
Protect property from further damage by performing temporary repairs as soon as possible
For example: if windows are broken, have them boarded up
To complete an assessment of your loss, your claim representative will inspect all damaged property
Keep an accurate record for temporary repair expenses, such as receipts and bills, so you can add them to your claim
Promptly contact and report the loss to your insurance company
Determine the damage by creating a written list of what was damaged
DON’T
Make any permanent repairs until the insurance company reviews the damage
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If you prefer, you may also contact one of our partners directly:
